Sonno Beds reviews, experiences and ratings

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Sonno Beds has been active on the UK market for a long time and has built a good online reputation. Read all the reviews of Sonno Beds here and make a good choice before you buy online.

Was looking for a good priced bed and came across this website, reviews seemed good so I went and ordered. The bed arrived and unfortunately it was too big and I also noticed some scratches and scuffs with the drawers. I asked for a replacement so they came out and took the original bed away and gave me a new one. This is when it gets interesting, the new bed’s colour didn’t match what I had ordered and the delivery men were very rough with handling the bed and the various parts included, including scraping my ceiling, knocking all the items off of a unit that I have as well. Whilst the delivery men were in, one used my bathroom (not a number 1 let’s say) without even asking and then proceeded to shout to me “I need toilet paper”. After he was finished, he quickly bolted out of my house and into the safety of his truck. The bathroom was a state, not only did it smell but there was water all over the floor, air freshener on the floor and my towel was on the floor too. I proceeded to ask the other delivery man if his colleague had just done a number 2 in my house and he laughed and replied “yeah I think so”. I emailed the company after this and attached photographic evidence and to my absolute bewilderment, they got back to me and said that they’ve investigated this and the drivers deny these allegations and that was that, case closed. This by far is the worst company I have dealt with and the customer care/service is abhorrent. My ceiling has a chip in it now and my lampshade is bent because of their lack of care and the fact one of them then used my toilet without even asking and leaving it in a state like they did is shocking, especially when the “customer service”
Was non-existent and they ended up just ignoring my emails. I’m not a “Karen” by any means but this is absolutely not on and no good gestures or signs of good faith or anything we’re offered. If you’re in the market for a bed, please avoid and go with a more reputable company.